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Hi,
I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.
This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.
This is terribly agonizing - I can't hear the audio and get tuned out from the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.
I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.
I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.
I have no idea how to fix this.
Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore.
Please help fix this ASAP.
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Today I installed the driver on my work pc. BT headphones disconnected after 15 minutes on Teams...... frustrating. Oddly enough, it worked fine on my own Pc with Zoom, which also caused problems before (I haven’t tested Teams on my own pc yet)
I updated my Intel Wireless Bluetooth driver via Intel Driver Support Assistant to 22.30.0.4 (22.01.2021)
It seems that Microsoft Windows Update Service was unable to find the current version of the driver and left me with a completely outdated version from 2020 (!). Good job, Microsoft.
The release notes of Intel Wireless Bluetooth driver 22.30.0.4 (22.01.2021) look very promising. It seems Intel addressed the Microsoft Teams issue and released a fix: Discontinuity of audio during a Teams call can occur on some devices.
See https://downloadmirror.intel.com/30251/eng/ReleaseNotes_BT_22.30.0.pdf and https://downloadcenter.intel.com/download/30251/Intel-Wireless-Bluetooth-for-Windows-10 for details.
This did not help me. I downloaded version 22.30.0.4 and installed. My headphones still disconnect after 15-ish minutes in a Teams call.
I updated the driver
Disconnected/unpaired my headphones
Restarted my PC
Re-paired my headphones
Maybe this could work for you.
I did all steps except unpair and re-pair. Will try this and post the results.
I updated my Intel Wireless Bluetooth driver via Intel Driver Support Assistant to 22.30.0.4 (22.01.2021)
It seems that Microsoft Windows Update Service was unable to find the current version of the driver and left me with a completely outdated version from 2020 (!). Good job, Microsoft.
The release notes of Intel Wireless Bluetooth driver 22.30.0.4 (22.01.2021) look very promising. It seems Intel addressed the Microsoft Teams issue and released a fix: Discontinuity of audio during a Teams call can occur on some devices.
See https://downloadmirror.intel.com/30251/eng/ReleaseNotes_BT_22.30.0.pdf and https://downloadcenter.intel.com/download/30251/Intel-Wireless-Bluetooth-for-Windows-10 for details.
This did not help me. I downloaded version 22.30.0.4 and installed. My headphones still disconnect after 15-ish minutes in a Teams call.
I updated the driver
Disconnected/unpaired my headphones
Restarted my PC
Re-paired my headphones
Maybe this could work for you.
I updated my Intel Wireless Bluetooth driver via Intel Driver Support Assistant to 22.30.0.4 (22.01.2021)
It seems that Microsoft Windows Update Service was unable to find the current version of the driver and left me with a completely outdated version from 2020 (!). Good job, Microsoft.
The release notes of Intel Wireless Bluetooth driver 22.30.0.4 (22.01.2021) look very promising. It seems Intel addressed the Microsoft Teams issue and released a fix: Discontinuity of audio during a Teams call can occur on some devices.
See https://downloadmirror.intel.com/30251/eng/ReleaseNotes_BT_22.30.0.pdf and https://downloadcenter.intel.com/download/30251/Intel-Wireless-Bluetooth-for-Windows-10 for details.
This did not help me. I downloaded version 22.30.0.4 and installed. My headphones still disconnect after 15-ish minutes in a Teams call.
#Chromium.... I think you just saved me from continous frustrations! I have now tested my BT headset on a zoom meeting after the installation of the intel BT driver. ATM I've attended the meeting for 50 minutes without any troubles!! Before, I disconnected after 15 minutes. This looks really promising. Thank you very much for your reply!