Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-01-28T16:17:20+00:00

    Thanks a lot. After so many days we have some workaround. If this a Microsoft teams problem why are not Microsoft addressed it yet.

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  2. Anonymous
    2022-01-28T15:13:03+00:00

    I FINALLY found the solution to getting my Sony wf-1000xm4 headphones to work in Teams. If you have another mic input and don't mind losing the onboard mic in the headphones follow the instructions below to disable the bluetooth telephony services in the headphones (or any other bluetooth device you wish). Simply disabling the driver for handsfree devices in the Device Manager does not accomplish this for Teams, which is what I had done previously for other apps that had this issue. The following solution will prevent Teams from trying to switch over to the device's Handsfree Telephony service.

    Open a file explorer window and in the location input, enter: Control Panel\All Control Panel Items\Devices and Printers

    Once you hit enter, you should see the screen below. Right click the device you wish to edit, click Properties, go to the Services tab in the Properties window, and uncheck Handsfree Telephony, then click Apply. Hope this helps you all from wanting to pitch your headphones across the room, or from swearing at Teams.

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  3. Anonymous
    2021-12-20T03:24:34+00:00

    I have a issue related to ny bluetooth headphone. I am having ZEB THUNDER headphone and I use android phone, but the headphone doesn't stay connected for a long time it disconmects when a call occurs then I try connecting again but problem persists, I reinstalled many time but problem still there. Please help🙏

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  4. Anonymous
    2021-12-01T06:30:47+00:00

    Hi,

    I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.
    This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

    This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

    I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

    I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

    I have no idea how to fix this.

    Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore

    Please help fix this ASAP.

    I have JBL Endurance JUMP, sometimes I use it for teams meetings. I had noticed this issue of disconnection from MS Teams meeting on my laptop (occurred always after around 5 mins of the meeting). After playing around a bit with device settings in MS teams, I was able to overcome this issue. I am not sure how it made the difference and solved the problem but it worked.

    I had to select "Headphones" instead of "Headset" under Audio devices "Custom Setup"

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  5. Anonymous
    2021-09-15T09:23:52+00:00

    Generally, this happens due to sound and Bluetooth settings, outdated teams or driver, microphone permissions.

    A quick workaround, is to disable the Bluetooth LE Enumerator from device manager.

    Then again from the settings click on Add Bluetooth or other device to pair the handset.

    Launch teams, may this helps you.

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