Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-08-25T02:14:13+00:00

    I'm regularly having the same problem while in Teams on Windows 10.

    Bluetooth connectivity is lost mid-meeting and I need to reboot to restore it - very embarrassing when in a meeting

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  2. Anonymous
    2020-08-11T13:37:21+00:00

    Hi Bin&10_V!

    Did you fix your issue? I´ve the same problem yet...

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  3. Anonymous
    2020-07-01T01:04:40+00:00

    I am having exactly the same issue, ironically enough my Microsoft Mouse and Microsoft Keyboard keep disconnecting after a little while when I am in Teams! Very annoying. I have to go to the Bluetooth & othe r devices settings and click on them to change them from being Paired to being Connected. I have to use another wired mouse to do this each time.... What the.....

    This has been going on for months for me now.

    Sort it out Microsoft

    I have a similar but slightly different issue:

    One of my Bluetooth devices will disconnect when I start a Teams meeting.

    I have a Bluetooth headset, keyboard and mouse.

    So far its been the mouse and keyboard (separate times & days) disconnecting, not the headset (yet)

    They just "lose connection" and then reconnect back after the meeting as if nothing happened?

    very annoying :-(

    Running Version 1.3.00.13565 (64 bit)

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  4. Anonymous
    2020-06-29T00:24:08+00:00

    I have a similar but slightly different issue:

    One of my Bluetooth devices will disconnect when I start a Teams meeting.

    I have a Bluetooth headset, keyboard and mouse.

    So far its been the mouse and keyboard (separate times & days) disconnecting, not the headset (yet)

    They just "lose connection" and then reconnect back after the meeting as if nothing happened?

    very annoying :-(

    Running Version 1.3.00.13565 (64 bit)

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    10 people found this answer helpful.
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  5. Anonymous
    2020-05-28T06:18:40+00:00

    Hello Bin&10_V

    I am V. Arya, Independent Advisor, to work with you on this issue. Assuming you are using Teams app on Wndows 10 - Try to clear cache of Teams

    If Teams is already running - Right click on Microsoft Teams app con and Quit

    Press Windows key, hold it and press r

    Paste the following into Run Window

    %appdata%\Microsoft\teams

    Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.

    Now delete everything within this folder

    Open Microsoft Teams app and now check

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