Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-09-30T15:55:57+00:00

    On Windows 10 64 - bit version 1.3.00.24755 of Teams:

    This is happening to me too.  The microsoft mouse and microsoft keyboard both stop working in the middle of the meeting.  My bluetooth

    headphones keep working.  I can talk and listen...but can't type or mouse..I have to go to my laptop keyboard and mouse to continue to take notes, etc.

    Very annoying.

    Please advise why this is happening.  I will try the web version next and see if those issues stop happening.

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  2. Anonymous
    2020-09-28T08:49:41+00:00

    I have the same issue. My headphones are connected under devices, but for some reason they go into sleep mode and disconnect from the laptop. It is as if the headphones do not understand that there is in fact a signal coming from the Teams desktop app.

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  3. Anonymous
    2020-09-17T16:19:01+00:00

    My bluetooth headset disconnects halfway through meetings when in the windows 10 app.  No issues with bluetooth headset otherwise on web version or even listening to music, which I have done for 4-6 hrs straight without any problems. It's only in the teams app that it has issues staying connected longer than 20 minutes.

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  4. Anonymous
    2020-09-01T17:39:54+00:00

    Hi AndreLDSouza,

    I think I had a couple of Teams updates, Windows updates and changed my headset as well. It seems to be working fine now. Lately, I haven't had issues losing bluetooth connectivity.

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  5. Anonymous
    2020-09-01T14:32:27+00:00

    Same issue here. Anyone was able to solve this problem?

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