Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-11-25T10:30:52+00:00

    Same problem. 

    Using Bose QS35 II. The headphones disconnects from bluetooth every time I join a meeting, 1-3 seconds in.

    Working flawless with all other apps except Teams.

    This is obviously a bug that needs to be fixed.

    Running MacOS Catalina 10.15.7.

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  2. Anonymous
    2020-11-25T07:48:59+00:00

    This is not the issue for me as I have only 1 bluetooth device paired with my computer.

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  3. Anonymous
    2020-11-25T07:41:21+00:00

    I just wsnt to say, i might have found the solution

    I was facing the same problem until i realised that i had two devices that was paired with my taotronics before. And everytime im on my teams chat, my taotronics would jump to the nondesired device.

    So what i did was just to ensure the nondesired device forgets taotronics or its bluetooth is switched off.

    Hope it helps.

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  4. Anonymous
    2020-11-10T11:58:35+00:00

    I'm having the same problem with B&O and Dali bluetooth headphones. Switch off after a few minutes. No problem with any other app.

    Update Dec 2020: My workaround is to use a wired connection with Teams. A bit **** but at least it works.

    Does anyone at Microsoft ever do anything based on user feedback or are we all just farting in the wind?

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  5. Anonymous
    2020-11-03T15:48:38+00:00
    • Brand new HP Probook issued by new employer in the month of October.
    • I am using a Microsoft Wedge keyboard and Microsoft Surface Mouse.
    • When I am using Teams or attend an online webinar via Zoom, GoTo Webinar or Cisco Webex, the Bluetooth freezes, especially if my time on a call is longer than half an hour.
    • In settings the keyboard and mouse are both showing as paired and / or connected.
    • To restore connection, I must reboot my laptop.
    • I have used the keyboard and mouse on my Surface Laptop, using Teams with no problem.

    Microsoft  -  we need you to fix this quick as it is making many of us unproductive.

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