Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-12-23T17:42:39+00:00

    Windows 10 Enterprise. MS Teams Applicaton, bluetooth Sony WH-CH710N headset.

    It just disconnects from the meeting a few minutes (~5min) after working fine. Headset works all day long with no problems using other applications (Windows Media Player, VLC, chrome/edge on youtube, vevo, etc).

    Consideration 1: If I am listening to some music and answer a MS Teams call, it cuts whatever is being played and Teams takes over (and obviously Teams stops its audio some 5 minutes into the call). The other applications keep "playing" its music but no audio. 

    I usually power off the headset and Teams audio jumps to computer mic/speaker and I can continue with no problem.

    Consideration 2: Opening Setting > Devices in MS Teams I see my headset listed twice under Speaker drop down list as shown below, one Headset and one as Headphones. The Headset is the one picked by default. If I look at Windows Devices there is only one Blueooth connection there for my headset. And Windows Volume Mixer just show "Headphones (WH-CH710N Stereo)", which is not the one picked by MS Teams. It looks like internally Teams creates something different, to just drop it later.

    Image

    Consideration 3: I checked the "certified" list of devices for MS Teams and my BT (bluetooth) headset is not listed there. There might be some reasoning behind it, but hey, why not use the BT device already working? Creating BT tailored standard is no longer BT standard. I know there are different Bluetooth versions, current is 5.0 and my headset is 5.0. Perhaps MS is following Apple steps on this matter as someone else suggested in a previous thread. 

    There have been a few recent MS Teams updates but I don't see change in this behavior.

    I would like to hear from someone in Microsoft if what I provided can shed some light on this issue, it is affecting many users. Just a few of us bothered enough to write about it.

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  2. Anonymous
    2020-11-30T09:06:30+00:00

    I have the same problem with my headphones disconnecting 15 minutes into my Teams meetings, but only my Beoplay E8. No problem at all with my QC35 II... I keep the Bose headset off, so nothing is connected to Bluetooth beyond the B&O.

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  3. Anonymous
    2020-11-28T20:33:17+00:00

    Same problem. Disconnects exactly 15 minutes into every meeting.

    • B&O told me it’s due to a mislabeling of the bluetooth connection by Teams.
    • Microsoft tells me to buy one of the “certified” headsets on their shop page. Omg.

    One should almost think that microsoft has turned into (an) apple.

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  4. Anonymous
    2020-11-26T17:10:44+00:00

    Since mid oktober I have exactly the same issue as described here. I use a Bose QC Headset and get disconnected every 20min. Very annoying especially during client calls. It just happens with Teams and I do not have another headset connected

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  5. Anonymous
    2020-11-26T13:39:14+00:00

    Hi, I have got the same problem with teams and JBL TUNE 220 TWS. I use teams on two different laptops and the same problem occurs. Teams disconnects earphones each time I have meetings. It is very annoying and difficult to have operative meetings

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