Additional meeting and call-related features and issues within Microsoft Teams for business
Hi,
I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.
This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.This is terribly agonizing - I can't hear the audio and get tuned out from the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.
I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.
I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.
I have no idea how to fix this.
Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore.
Please help fix this ASAP.
I have JBL Endurance JUMP, sometimes I use it for teams meetings. I had noticed this issue of disconnection from MS Teams meeting on my laptop (occurred always after around 5 mins of the meeting). After playing around a bit with device settings in MS teams, I was able to overcome this issue. I am not sure how it made the difference and solved the problem but it worked.
I had to select "Headphones" instead of "Headset" under Audio devices "Custom Setup"