Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2021-03-23T10:12:30+00:00

    I updated my Intel Wireless Bluetooth driver via Intel Driver Support Assistant to 22.30.0.4 (22.01.2021)

    It seems that Microsoft Windows Update Service was unable to find the current version of the driver and left me with a completely outdated version from 2020 (!). Good job, Microsoft.

    The release notes of Intel Wireless Bluetooth driver 22.30.0.4 (22.01.2021) look very promising. It seems Intel addressed the Microsoft Teams issue and released a fix: Discontinuity of audio during a Teams call can occur on some devices.

    See https://downloadmirror.intel.com/30251/eng/ReleaseNotes_BT_22.30.0.pdf and https://downloadcenter.intel.com/download/30251/Intel-Wireless-Bluetooth-for-Windows-10 for details.

    This did not help me. I downloaded version 22.30.0.4 and installed. My headphones still disconnect after 15-ish minutes in a Teams call.

    I updated the driver

    Disconnected/unpaired my headphones

    Restarted my PC

    Re-paired my headphones

    Maybe this could work for you.

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  2. Anonymous
    2021-03-22T10:06:54+00:00

    #Chromium.... I think you just saved me from continous frustrations! I have now tested my BT headset on a zoom meeting after the installation of the intel BT driver. ATM I've attended the meeting for 50 minutes without any troubles!! Before, I disconnected after 15 minutes. This looks really promising. Thank you very much for your reply!

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  3. Anonymous
    2021-03-03T17:33:06+00:00

    Response from B&O:

    “We are sorry to say here, but the Beoplay E8 is working as it should; on Windows 10 devices, Teams, Zoom, Skype, and few other apps suffer from a Bluetooth's mislabeling connection E8.

    This causes the headphones to trigger their standby mode after 15 min; the same issue is not present on Mac OS devices, and there's only one real workaround for this issue;

    If you run Skype for Business on Android or Apple iOS, there is no issue; there is an issue with Skype for Business running on Windows 10 (caused by Microsoft OS).

    It is a 3rd party connection status issue on which the ear- & headphones have no influence (Windows 10 issue).”

    Come on Microsoft......

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  4. Anonymous
    2021-02-03T02:56:58+00:00

    They CAN, but they won't.

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  5. Anonymous
    2021-01-05T06:28:17+00:00

    I have tested the same issue in browser mode and I see same issue in browser as well....but only with teams and Skype. This issue of BT headset getting disconnecting does not happen in any other tool.

    Microsoft team...please help resolve this issue.

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