Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2021-04-08T16:38:19+00:00

    There are close to a 1000 + such queries I have browsed through the internet on this topic in the hope that I get a resolution. But no, not one proper resolution. This is a very long and on-going issue and I would have hoped that Microsoft would have already fixed it. It is very surprising that MS support is mute on this issue. 

    @Microsoft Teams Support : Are you guys even considering a fix or do you want all users to move to a MS certified Headset. It is not possible for everyone to buy a new much more expensive headset when their company is not providing one.

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  2. Anonymous
    2021-01-04T17:26:53+00:00

    I have seen exact same issue. The Sony WH-CH710N headset headset keeps dropping from Teams. We have to manually go and change to some other device shown in devices and then change it back to Sony HS.

    Can you please help close this issue ASAP? This is so annoying issue only with MS teams (And Skype as well).

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  3. Anonymous
    2020-11-25T07:48:59+00:00

    This is not the issue for me as I have only 1 bluetooth device paired with my computer.

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  4. Anonymous
    2020-09-30T15:55:57+00:00

    On Windows 10 64 - bit version 1.3.00.24755 of Teams:

    This is happening to me too.  The microsoft mouse and microsoft keyboard both stop working in the middle of the meeting.  My bluetooth

    headphones keep working.  I can talk and listen...but can't type or mouse..I have to go to my laptop keyboard and mouse to continue to take notes, etc.

    Very annoying.

    Please advise why this is happening.  I will try the web version next and see if those issues stop happening.

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  5. Anonymous
    2020-05-28T06:18:40+00:00

    Hello Bin&10_V

    I am V. Arya, Independent Advisor, to work with you on this issue. Assuming you are using Teams app on Wndows 10 - Try to clear cache of Teams

    If Teams is already running - Right click on Microsoft Teams app con and Quit

    Press Windows key, hold it and press r

    Paste the following into Run Window

    %appdata%\Microsoft\teams

    Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.

    Now delete everything within this folder

    Open Microsoft Teams app and now check

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