Unable to login to Teams - That code didn't work. Check the code and try again

Anonymous
2021-06-07T11:54:39+00:00

I am trying to login into Microsoft Teams. I enter email address and password and all is good. It then asks for my mobile number and sends me a txt msg with a 4 digit code. I enter this code and then get the following error: "That code didn't work. Check the code and try again." Obviously I have entered the code correctly. What to do next to get this resolved?

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Anonymous
2021-06-07T12:26:35+00:00

Hi

My name is Daniel. I am an Independent Advisor.

There are different kinds of MS Team free, I'd like to know which kind of MS Team free you are having issues with.

Please visit the following links one by one:

Also, I'd like to let you know only Google Chrome or Edge are officially recommended browsers as of today.

Please let me know which of the links above you can successfully log into?

Disclaimer:

This is a peer-to-peer support forum. I'm an Independent Advisor & fellow MS forum users just like you, who are trying to help other users with their issues. I'm Non-Microsoft Staff.

Kind Regards

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  1. Anonymous
    2021-06-07T13:21:57+00:00

    Hi

    Thanks for your reply. I am able to login to both links with my email address and password and both times it is asking me to add my phone number, which I haven't done yet.

    What next?

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  2. Anonymous
    2021-06-07T13:28:03+00:00

    Sorry, I'm Lil bit confused with your statements, sound conflicting between one and another.

    "It then asks for my mobile number and sends me a txt msg with a 4 digit code. I enter this code and then get the following error: "That code didn't work."

    "I am able to login to both links with my email address and password and both times it is asking me to add my phone number, which I haven't done yet."

    Could you please clarify that?

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  3. Anonymous
    2021-06-07T14:23:37+00:00

    Sorry Dnl.Tech

    With https://teams.live.com I get error message "That code didn't work. check the code and try again.'

    With https://teams.microsoft.com I get different error message:

    'This phone number has already been taken. Sign in with that number or use a different one.'

    I then logged into my other Microsoft account (different email address) but there is no phone number linked to that account. So I'm still not sure how to resolve the issue.

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  4. Anonymous
    2021-06-07T14:34:15+00:00

    I'd like to let you know there are 2 types of accounts when it comes to MS Team free:

    1. MS Team free personal account.
    2. MS Team free organization account.

    Please be advised those 2 accounts are not the same.

    From what I understand you are experiencing "That code didn't work. check the code and try again." with your MS Team free personal account but it seems you have not signed up yet for the MS Team free organization account yet.

    MS Team free personal account requires you to register a phone number. However, on the other hand, you don't have to register a phone number. You still can use the same email address for both MS Team free personal account & MS Team free organization account. 

    In this case, I suggest log into MS Team free organization account instead. If you still have not signed up yet then please visit the following article to find out how to sign up for MS Team free organization account: https://support.microsoft.com/en-us/office/sign...

    I'd also like to let you know MS Team free organization account offers more features than MS Team free personal account. So, feel free to take advantage of the opportunity.

    Kind Regards

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