Keynote presentation in Teams

Anonymous
2020-04-16T10:59:05+00:00

Hi

When presenting a keynote through sharing the screen in a meeting, the participants do not see the full window when pressing "Start presentation". I have done this many times before, recently a couple of weeks ago. Presenting a full screen view for the other in the meeting. Now they see just a "freezed" image of the cursor in a desktop mode of the presentation.

Have there been a update so keynote and team are not communicating - or maybe a overload of users in the last weeks?

Would really like to get help to solving this issue!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-04-16T15:24:18+00:00

    Are you talking about a live event presentation or a Teams meeting presentation?

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  2. Anonymous
    2020-04-17T05:54:47+00:00

    Hello HLarsenO,

    Regarding your issue, suggest you to change network and use Teams online to check if issue occurs or not. Further could you please let us know if issue occurs with other users, if they user Keynote presentation in Teams?

    • If Teams online working fine, then it should be issue related with Teams client, kindly check your Teams is updated with latest version. To check this, open Teams client app : click on your profile picture and navigate to Check for update.
    • You may try to use different Mac to check if issue occurred on different mac, it helps to check if issue is limited with your Mac or Teams app.

    Thanks and regards,

    Ankita Vaidya

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  3. Anonymous
    2020-04-17T08:47:03+00:00

    Hi,

    I have the same problem, using Teams for teaching!

    (and it is very uncomfortable, for a Mac user!)

    Every Keynote slide stays "freezed" for the participants, but it works on my desktop.

    Also, when I share the keynote presentation, the Teams interface disappears (all around the keynote slide turns black!), loosing the controle of videoconference.

    It would be very nice fixing this issue.

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  4. Anonymous
    2020-04-17T09:16:02+00:00

    Hi again

    Thank you for detailed info.

    I tried the online version of Teams, that requires Chrome for video, and that worked!

    So thats good, but the ideal outcome would be to use the teams app.

    I checked for update, and I have the latest version. It still doesnt work. The last version is: 1.3.00.8663

    My creative team have all tried it with their macs and the same happens to them. No full presentation, just the freezed image.

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  5. Anonymous
    2020-04-18T08:58:45+00:00

    Hello HLarsenO,

    Thanks for update. We will check this issue with our consult team and for that could you please kindly provide us some screenshot about your issue? It helps to narrow down the issue.

    Thanks and regards,

    Ankita Vaidya

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