Keynote presentation in Teams

Anonymous
2020-04-16T10:59:05+00:00

Hi

When presenting a keynote through sharing the screen in a meeting, the participants do not see the full window when pressing "Start presentation". I have done this many times before, recently a couple of weeks ago. Presenting a full screen view for the other in the meeting. Now they see just a "freezed" image of the cursor in a desktop mode of the presentation.

Have there been a update so keynote and team are not communicating - or maybe a overload of users in the last weeks?

Would really like to get help to solving this issue!

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-04-17T05:54:47+00:00

    Hello HLarsenO,

    Regarding your issue, suggest you to change network and use Teams online to check if issue occurs or not. Further could you please let us know if issue occurs with other users, if they user Keynote presentation in Teams?

    • If Teams online working fine, then it should be issue related with Teams client, kindly check your Teams is updated with latest version. To check this, open Teams client app : click on your profile picture and navigate to Check for update.
    • You may try to use different Mac to check if issue occurred on different mac, it helps to check if issue is limited with your Mac or Teams app.

    Thanks and regards,

    Ankita Vaidya

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  2. Anonymous
    2020-04-16T15:24:18+00:00

    Are you talking about a live event presentation or a Teams meeting presentation?

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