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So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop.
It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem.
I have done dock driver updates, dock firmware update.
Any ideas? has anyone else had this problem?
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
We did a Test with a 4K Video which runs "24/7" on the laptop over usb-c lan. No issues at all.
After 10 Minutes MS Teams the usb-c still crashes (was not hot at all)
I have the exact same problem as well. USB-C dock with Lenovo Thinkpad laptop. When using at home without the USB-C, no issues. In the office, everyday issues with MS Teams. Drops LAN connection at random times (usually a few minutes into the call or meeting). Unplugging the network cable and re-plugging solved before, but that does not work now. The reboot works, but takes too long only to face the same fate when I join a MS teams call/meeting again.
Very frustrated.
Harp
Have you updated to the latest DisplayLink Drivers?
i havent had any issues whatsoever since installing them
Can you point me in the right direction for the driver update? Thanks.
Check with Lenovo Vantage (if you’re using Lenovo devices) or try here: https://www.displaylink.com/downloads/windows