MS Teams and network drops

Anonymous
2020-10-28T16:52:50+00:00

So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

I have done dock driver updates, dock firmware update. 

Any ideas? has anyone else had this problem?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-12T09:28:26+00:00

    This is not a Teams issue. It´s happening with Cisco WebEx as well.

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  2. Anonymous
    2021-01-12T09:51:28+00:00

    Are you sure? We didnt noticed this drops for example in Zoom and Google Meetings :( So if anybody can confirm is it only Realtek Ethernet port issue?

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  3. Anonymous
    2021-01-12T10:18:23+00:00

    Yes, absolutely. When using wifi or ethernet directly on the laptop the problems do not occur.

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  4. Anonymous
    2021-01-13T10:37:37+00:00

    Hi Microsoft-Support,

    at my organization, we have the same issue. So it would be very helpfull, if the Microsoft technician cloud give us an update to this thread.

    Greetings

    Dirk

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  5. Anonymous
    2021-01-13T12:54:46+00:00

    Dear MS Support Team ,

    Could you please help us regarding releated issue ?

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