MS Teams and network drops

Anonymous
2020-10-28T16:52:50+00:00

So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

I have done dock driver updates, dock firmware update. 

Any ideas? has anyone else had this problem?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-12T16:00:31+00:00

    So far so good. With others in this forum dealing with this issue, any of you using HDMI between the monitor(s) and Dock?

    I connected an HDMI < DVI cable between the dock and the monitor and I have the problem too.

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  2. Anonymous
    2020-11-12T16:28:46+00:00

    I have the same problem my computer will not load anything and teams is incredibly glitchy

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  3. Anonymous
    2020-11-12T17:50:33+00:00

    We have users with all sorts of combinations of DisplayPort, HDMI, DisplayPort - DVI etc. and it all still occurs.

    One thing I've yet to explore, is if it happens on all Teams calls or only those with more than two parties

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  4. Anonymous
    2020-11-23T16:00:35+00:00

    So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

    It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

    I have done dock driver updates, dock firmware update. 

    Any ideas? has anyone else had this problem? 

    Same issue reported in my organization and still investigating tried replacing Laptop & Dock no luck.

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  5. Anonymous
    2020-11-23T19:28:36+00:00

    Same problem here - really annoying!

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    3 people found this answer helpful.
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