MS Teams and network drops

Anonymous
2020-10-28T16:52:50+00:00

So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

I have done dock driver updates, dock firmware update. 

Any ideas? has anyone else had this problem?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-03-17T10:45:12+00:00

    We have the exact same issue - Thinkpad Hybrid USB-C dock and a T490s + T490 Laptops

    So after I have read all post I can I'm still not sure there is a solution? Or did I miss the solution somewhere in the thread? 

    Best regards

    Update:

    After installation of the latest (thinkpad_hybrid_usb-c_with_usb-a_dock_driver_web_V1.0.0.23.exe) driver from Lenovo website to Thinkpad Hybrid USB-C dock my problem seems to be solved.

    My test user have confirmed that he haven't had any problems today with ethernet connection loss.

    Link to driver: Driver for ThinkPad Hybrid USB-C with USB-A Dock - Lenovo Support DK

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  2. Anonymous
    2021-03-17T15:18:07+00:00

    We have the exact same issue - Thinkpad Hybrid USB-C dock and a T490s + T490 Laptops

    So after I have read all post I can I'm still not sure there is a solution? Or did I miss the solution somewhere in the thread? 

    Best regards

    I gave up on trying driver updates and other tweaks.  Swapping out multiple docks were still manifesting network connection drops using Teams. This caused many challenges with meetings.  I remedied my issue by disconnecting the network cable from the dock and using the onboard T490 ethernet Jack.  No issues since, but its not the Long term preferred solution as many more devices are soon to be deployed.

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  3. Anonymous
    2021-03-18T06:34:17+00:00

    Hello, 

    in my situationI have solved the problems. I used this driver https://pcsupport.lenovo.com/de/de/products/accessory/docks/thinkpad-usb-c-dock-gen-2/downloads/ds539091

    All Users reported to me, that they didn't have any problems, since we updated this driver. 

    best regards 

    Dirk

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  4. Anonymous
    2021-04-19T10:39:16+00:00

    We have the same issue with Dell XPS 13 connected via USB-C to Philips 346P screens with built-in docking station.

    There are about 15 laptops here that have the same issue, and it's not just affecting Teams, although this seems to trigger it.

    All systems have 1 hardware component in common: realtek family usb-c ethernet controller

    I suspect it has something to do with the realtek controller

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  5. Anonymous
    2021-04-19T19:05:16+00:00

    I have this same problem with Teams and using ethernet/lan via a USB-C dock. Mine is a Belkin USB-C dock. Seconds after joining a call on Teams the call drops, and I lose all network connection (both LAN and WiFi). If I join via WiFi only however (unplug the USB-C dock) there are no issues.

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