MS Teams and network drops

Anonymous
2020-10-28T16:52:50+00:00

So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

I have done dock driver updates, dock firmware update. 

Any ideas? has anyone else had this problem?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-08T13:15:24+00:00

    This is starting to sound like a netsock issue 🤦 with W10

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  2. Anonymous
    2021-01-08T11:48:16+00:00

    Same issue here. Elitebook 840 G6 in combination with dual philip243B monitors.

    If I find a acceptable workaround, will udpate

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  3. Anonymous
    2021-01-08T10:28:50+00:00

    Same issue here, 

    Lenovo USB-C docking station, on both a Lenovo Yoga and Microsoft Surface laptop.

    As soon as I pull the network cable and use the Wifi, there are no problems at all.

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  4. Anonymous
    2020-12-18T22:19:58+00:00

    It's about time! If I had known that lenovo's docking stations weren't that compatible with their own laptops I would have held off from purchasing 200 LOL.

    We've been using a aftermarket usb-c docking station which has helped us cope with this issue. 

    We have a newly introduced webcam freezing issue now.

    I will contact Lenovo and submit a support request with the five docking stations and p53s/t590s that we have exhibiting this exact problem.

    Thank you very much for sharing this!

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  5. Anonymous
    2020-12-18T19:44:46+00:00

    It looks like Lenovo and Realtek are dealing with this.

    A guy on a Spiceworks forum quotes the following transcript after Lenovo left him a Voicemail regarding the issue:

    "

    I'm calling from Lenovo Support in reference to a ticket regarding a P53s having issues connecting to a dock with Teams.  Just wanted to basically give you an update on this that Lenovo Engineering is working currently on a fix for this with Realtek.  Apparently it's an industry-wide issue regarding the Ethernet controllers in docks, and we definitely are looking into it with Realtek to get a fix on this.  We will, once there is a fix available, we will reach back out to you and let you know.

    "

    Original post: Microsoft Teams Call drops ethernet while connected to Surface Dock - Spiceworks - Page 3

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