MS Teams and network drops

Anonymous
2020-10-28T16:52:50+00:00

So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop. 

It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem. 

I have done dock driver updates, dock firmware update. 

Any ideas? has anyone else had this problem?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-27T14:03:57+00:00

    If this works, I need to know who to thank and get them somethin real nice.

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  2. Anonymous
    2021-01-27T13:16:15+00:00

    Hi!

    2 days ago an update has been released for people who having issues with the Lenovo docking station Gen 2. Its seems to be a driver update and not a firmware update for the dockingstation (not completely sure).

    V1.0.6.01201

    25 Jan 2021 27.54 MB

    3. Changes
    

    ==========

    1.0.6.01201

    1. Fixed MS teams LAN connection not stable issue.


    https://pcsupport.lenovo.com/nl/nl/products/accessory/docks/thinkpad-usb-c-dock-gen-2/downloads/ds539091

    Leandro

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  3. Anonymous
    2021-01-27T12:53:56+00:00

    we have the problem on some docks. Without everything runs fine, but that's not why we bought them ;)

    Has anyone ever talked more intensively with support about the problem ?

    This can not be so complicated ....

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  4. Anonymous
    2021-01-26T21:38:47+00:00

    Check with Lenovo Vantage (if you’re using Lenovo devices) or try here: https://www.displaylink.com/downloads/windows

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  5. Anonymous
    2021-01-26T21:25:53+00:00

    Can you point me in the right direction for the driver update?  Thanks.

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