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So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop.
It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem.
I have done dock driver updates, dock firmware update.
Any ideas? has anyone else had this problem?
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Same issue with compatible hardware.
No issue on wifi.
All laptop drivers and dock firmware are up to date.
Found out I could download more updates trough the Lenovo website in comparision with the Lenovo System Update but still no improvement.
The issue is on multiple laptops in our organization.
I have found, that not having Video enabled does seem to stop the issue from happening. I.e. ethernet plugged into my USB-C dock, with screens etc. and it does not freeze. I had a 45 minute teams call with two other parties yesterday with my video off and it was absoloutley fine. Im yet to do further testing before I can say its concrete though
4 users with the same issue in our organization and at least a dozen of our managed services clients continuously having issues. Mainly seems to be during Teams calls and it happens like clockwork at around 20 minutes in.
Same exact issue with Lenovo USB-C Dock and T480s laptop. I'm typically on 4-6 Teams meetings per day and it will drop at least once/day. Timing varies, but usually 15-20 minutes in. None of the resets/updates work for this issue. Hopefully someone posts a solution.
We have exact same problem here with Thinkpad T490 and T590 with USB-C Gen 2 docking.
It's driving me nuts!