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So I keep having an issue where people are losing network connection while on teams meeting while using a dock. We have Lenovo USB-C docks, but when you are connected to a teams meeting with a network cable plugged into the dock. It drops the meeting, it could be 5 mins into the meeting, 20 mins into the meeting. I cannot find a connection to the length of time it gives you online before you drop.
It only happens to you if you have a USB-C Lenovo Dock, plugged into a Lenovo laptop, with a network cable plugged into it. If you pulled the cable and work off wifi it NEVER has a problem.
I have done dock driver updates, dock firmware update.
Any ideas? has anyone else had this problem?
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I have this same problem with Teams and using ethernet/lan via a USB-C dock. Mine is a Belkin USB-C dock. Seconds after joining a call on Teams the call drops, and I lose all network connection (both LAN and WiFi). If I join via WiFi only however (unplug the USB-C dock) there are no issues.
We have the same issue with Dell XPS 13 connected via USB-C to Philips 346P screens with built-in docking station.
There are about 15 laptops here that have the same issue, and it's not just affecting Teams, although this seems to trigger it.
All systems have 1 hardware component in common: realtek family usb-c ethernet controller
I suspect it has something to do with the realtek controller
We have the exact same issue - Thinkpad Hybrid USB-C dock and a T490s + T490 Laptops
So after I have read all post I can I'm still not sure there is a solution? Or did I miss the solution somewhere in the thread?
Best regards
Update:
After installation of the latest (thinkpad_hybrid_usb-c_with_usb-a_dock_driver_web_V1.0.0.23.exe) driver from Lenovo website to Thinkpad Hybrid USB-C dock my problem seems to be solved.
My test user have confirmed that he haven't had any problems today with ethernet connection loss.
Link to driver: Driver for ThinkPad Hybrid USB-C with USB-A Dock - Lenovo Support DK
Im just done testing with 2 users using a Lenovo dock gen2 en Lenovo thinkpad L390 and it fixed it for them.
Me too