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I've been using MS Teams to work with PowerPoint and Excel documents with the option Open in desktop app. Until a few weeks ago when I try to open a document with the option open desktop app I get the launching window of the app (any office app like Excel, Powr Point, Word, etc.) but it doesn't start anything. This is with all the files I try. I haven't made changes to my settings or anything. I have tried to clear the cache in the Teams Folder and I have checked that the apps are linked to the right file types but nothing works. I also have looked on the official site for help and in this community but I can't find any fixes that solve this.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I have these definitions in the Registry but Word and Excel will not open the App. PowerPoint is fine. This is really frustrating. The funny thing, it doesn't happen to everybody in the company thus my IT support keeps saying the problem is with my laptop.
Thanks for your help.
Hello,
I started experiencing the same problem. I tried clearing the cache and applying the register changes described by USMA56795 . It seems to help for a moment and then the things returned to normal (or abnormal). The problem appears only in the Windows app, not in the web client.