Can't open files from Teams in Office desktop app

Anonymous
2020-02-28T23:53:23+00:00

I've been using MS Teams to work with PowerPoint and Excel documents with the option Open in desktop app. Until a few weeks ago  when I try to open a document with the option open desktop app I get the launching window of the app (any office app like Excel, Powr Point, Word, etc.) but it doesn't start anything. This is with all the files I try. I haven't made changes to my settings or anything. I have tried to clear the cache in the Teams Folder and I have checked that the apps are linked to the right file types but nothing works. I also have looked on the official site for help and in this community but I can't find any fixes that solve this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-07-11T02:00:49+00:00

    I am having the same problem. All of a sudden I cannot open any docs from teams on my desktop. Has any solution been found other than reinstalling microsoft office?

    Not exactly sure why they hid it this far, but I think I found a solution that worked for me. Once in Microsoft Teams, click on the document (Word, PPT, etc) you would like to "Open in App." From the document toolbars, go to File => Info => Open in App. This will launch a new window where you'd be required to associate this document with a Microsoft account. Type in your MS account user name or the email you used to open the MS account and then the password associated with that account [Hint: better use the credentials for the account currently logged in]. You will have to repeat this for all the different types of documents (Word, PPT, etc). The good news is, as long as you are logged in using this account, these credentials will be associated with the document, so you don't have to enter the email and password every time you want to "Open in App." The only reasonable explanation why this happens is if you have multiple MS Teams accounts- one for work, school, personal, etc. The default account (eg Work) is typically set up to automatically associate the documents with the default account, but once you have a second, etc accounts, MS Teams needs to know which account to associate the document with. That's the only logical explanation I could think of. [Note: It seems that the procedure above won't work if you are using a work or school computer wherein you don't have admin rights. The default work or school account would "Open in App" just fine without any issues, but to associate a second account with a document, it appears that you need admin rights.]

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  2. Anonymous
    2020-06-18T14:19:24+00:00

    I am having the same problem. All of a sudden I cannot open any docs from teams on my desktop. Has any solution been found other than reinstalling microsoft office?

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  3. Anonymous
    2020-06-02T09:02:11+00:00

    I'm having issues connecting with my class and opening files and conversation

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  4. Anonymous
    2020-06-02T08:58:04+00:00

    I"m  having problem connecting with my class and opening conversation and files

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  5. Anonymous
    2020-06-01T20:46:00+00:00

    I reinstalled Microsoft Office, and that fixed the issue. Best of luck!

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