Can't open files from Teams in Office desktop app

Anonymous
2020-02-28T23:53:23+00:00

I've been using MS Teams to work with PowerPoint and Excel documents with the option Open in desktop app. Until a few weeks ago  when I try to open a document with the option open desktop app I get the launching window of the app (any office app like Excel, Powr Point, Word, etc.) but it doesn't start anything. This is with all the files I try. I haven't made changes to my settings or anything. I have tried to clear the cache in the Teams Folder and I have checked that the apps are linked to the right file types but nothing works. I also have looked on the official site for help and in this community but I can't find any fixes that solve this.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-05-31T19:39:10+00:00

    Hi,

    I have been experiencing the same problem as Dave and nothing seems to work. As far as I can see, no one else who has this same problem has been able to fix it and the MS Support team seem to be giving up. I am a student in lockdown that is trying to complete work but I am getting frustrated with this issue.

    Please help me fix this.

    Thank you.

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  2. Anonymous
    2020-04-21T19:51:14+00:00

    LOL, I've been going crazy looking for a resolution and NEVER saw that "Open in Desktop App" was moved!!!  OMG, that was my problem...now it's solved!  Thank you!!!

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  3. Anonymous
    2020-04-16T22:02:24+00:00

    thank LRUK. That helped. I did not notice that it was moved to the center of the toolbar.

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  4. Anonymous
    2020-04-10T16:13:13+00:00

    I am also experiencing the same issue with Word, Excel and Power Point.

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  5. Anonymous
    2020-04-08T18:10:18+00:00

    I'm having the same problem.  I had it previously, but was able to fix it by resetting the app defaults to Microsoft defaults and restarting teams.

    This time, it's not working.

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