Show Background effects option has disappeared on teams application, how can I get it back?

Anonymous
2020-04-24T15:11:36+00:00

I had the option to turn on "show background effects" during a MS teams meeting.  It was working great.  Then one day the option is gone and all I can do is turn on blur.  But other users in my company are able to use the feature.  I logged into a Staging tenant to test and the option is there but when I go to  my Companies production tenant it is not available.  But it is for other users.  Microsoft has not rolled out any MS Teams controls around the background so not sure how my setting is missing and others have it.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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Anonymous
2020-05-18T16:51:35+00:00

%appdata% should take you to Roaming.  The full path would be:

C:\Users<userid>\AppData\Roaming\Microsoft\Teams

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Anonymous
2020-05-20T07:13:04+00:00

We could figure out which files are making the feature available again.

You have just to copy:

  • desktop-config.json
  • settings.json
  • storage.json

You can proceed as follows:

  1. Close MS Teams completely
  2. Copy the above listed files from a machine of someone who has the feature working (%Appdata%\Microsoft\Teams or C:\Users<userid>\AppData\Roaming\Microsoft\Teams)
  3. Paste the copied files in your %AppData%\Microsoft\Teams and replace the existing files
  4. Start MS Teams and wait until you got an error message where you can click on "Sign out"
  5. Log-in with your email address

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  1. Anonymous
    2021-01-05T13:26:15+00:00

    I have a ticket about this problem open with microsoft as well. The background effect button on my PC wass not there when I started teams, but the button was there after I have changed the device settings back and forth. 

    Solution for me was to uninstall the Citrix Receiver software I had installed on my PC. Luckily I do not need it right now so this is not an issue for me. 

    Looks like Teams does not like Citrix Tools to be installed even though they are not actively used at the moment...

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  2. Anonymous
    2021-01-05T15:23:24+00:00

    Thank you for your reply I appreciate the info although I have no experience to be able to uninstall citrix receiver software, I am a novice computer user. Just think when you have software the maker should rectify known issues when they happen although that doesn't seem to be happening at this point. Thank you again for the help I do appreciate it.

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  3. Anonymous
    2021-01-07T03:32:02+00:00

    Thank you so much, for posting the correct answer!

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