Show Background effects option has disappeared on teams application, how can I get it back?

Anonymous
2020-04-24T15:11:36+00:00

I had the option to turn on "show background effects" during a MS teams meeting.  It was working great.  Then one day the option is gone and all I can do is turn on blur.  But other users in my company are able to use the feature.  I logged into a Staging tenant to test and the option is there but when I go to  my Companies production tenant it is not available.  But it is for other users.  Microsoft has not rolled out any MS Teams controls around the background so not sure how my setting is missing and others have it.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-05-18T16:51:35+00:00

%appdata% should take you to Roaming.  The full path would be:

C:\Users<userid>\AppData\Roaming\Microsoft\Teams

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2020-05-20T07:13:04+00:00

We could figure out which files are making the feature available again.

You have just to copy:

  • desktop-config.json
  • settings.json
  • storage.json

You can proceed as follows:

  1. Close MS Teams completely
  2. Copy the above listed files from a machine of someone who has the feature working (%Appdata%\Microsoft\Teams or C:\Users<userid>\AppData\Roaming\Microsoft\Teams)
  3. Paste the copied files in your %AppData%\Microsoft\Teams and replace the existing files
  4. Start MS Teams and wait until you got an error message where you can click on "Sign out"
  5. Log-in with your email address

Was this answer helpful?

20+ people found this answer helpful.
0 comments

77 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-04T10:43:13+00:00

    I have the same problem for a particular user. She used to have blur background, but now the ability to change the background (even blur it) has disappeared completely.

    This happens whether she is using her Mac or a Windows Surface device, whether she is using the browser or desktop app, whether the meeting is 'Meet now' in chat or a scheduled Teams meeting. All of her policy settings are the same as for other members of staff. She is a teacher and really needs to be able to hide her background. Is there some Microsoft documentation that specifies how and when 'change background' is available? I would really like to help her with this. Thank you.

    This is what she can see, with no option for altering the background:

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-05-02T11:56:11+00:00

    Hello, I have the same issue, I can use the blur function, but I have no options for background. Have checked for updates, rebooted but still no dice. Other in my own work team using the same laptops have access to background.  with thanks Deirdre

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-04-30T23:11:20+00:00

    Seven, the update on 20 April 2020 (1.3.00.9267) rolled out the feature to all users on the public ring. Confirmed as working for Windows 7 through Windows 10 - with the web-app remaining limited to blur background only (in some instances).

    One thing: if the desktop application is just a wrapper for the web-app api - how is this feature not available on the web-app version?

    Another thing: How is it that the same version of Teams (1.3.00.9267) is installed on multiple computers yet available features are different. Doesn't make any sense.

    @Microsoft - please fix.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments