Show Background effects option has disappeared on teams application, how can I get it back?

Anonymous
2020-04-24T15:11:36+00:00

I had the option to turn on "show background effects" during a MS teams meeting.  It was working great.  Then one day the option is gone and all I can do is turn on blur.  But other users in my company are able to use the feature.  I logged into a Staging tenant to test and the option is there but when I go to  my Companies production tenant it is not available.  But it is for other users.  Microsoft has not rolled out any MS Teams controls around the background so not sure how my setting is missing and others have it.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Change backgrounds

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Anonymous
2020-05-18T16:51:35+00:00

%appdata% should take you to Roaming.  The full path would be:

C:\Users<userid>\AppData\Roaming\Microsoft\Teams

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Anonymous
2020-05-20T07:13:04+00:00

We could figure out which files are making the feature available again.

You have just to copy:

  • desktop-config.json
  • settings.json
  • storage.json

You can proceed as follows:

  1. Close MS Teams completely
  2. Copy the above listed files from a machine of someone who has the feature working (%Appdata%\Microsoft\Teams or C:\Users<userid>\AppData\Roaming\Microsoft\Teams)
  3. Paste the copied files in your %AppData%\Microsoft\Teams and replace the existing files
  4. Start MS Teams and wait until you got an error message where you can click on "Sign out"
  5. Log-in with your email address

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  1. Anonymous
    2020-05-05T02:58:38+00:00

    Update 5 May 2020

    Problem solved: I had a bundle of custom backgrounds and thought it would be more efficient to move the whole folder into Backgrounds/Uploads but it appears to have put a kink in the background hose.

    I was able to get my custom backgrounds back once I deleted the problem bundle and just let the backgrounds float here: 

    C:\Users(username)\AppData\Roaming\Microsoft\Teams\Backgrounds\Uploads

    So check your uploads folders and see if they're straightforward.

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  2. Anonymous
    2020-05-05T01:56:31+00:00

    Same issue for me. Background effects working on my laptop, not my PC. All on the same version. Very annoying!!

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    3 people found this answer helpful.
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  3. Anonymous
    2020-05-04T16:52:51+00:00

    I have the same issue, with an additional complication. Once my background effects disappeared, so did my ability to see myself in a meeting. Others can see me but I can't see myself and there is no option to turn off my camera. It stays on or I have to slide my security web camera to hide my camera. This is a real issue in terms of security and usage of my internet. Sometimes I NEED to turn off my camera so that I have enough bandwidth to carry on a conversation in the conference call. 

    I have already been in contact with my internal IT and my camera and teams app is up to date and registered. I have all the permissions turned on. I did not make any changes to my settings. This loss of background effects and ability to turn off my camera happened on its own.

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