Teams not working on Mac

Anonymous
2020-02-09T12:51:29+00:00

Hi, i am trying to access teams on mac, it was working fine. However the last few times i restart my computer, it just displays a blank white screen with no message and it does not load any further. I have tried uninstalling and installing. 

Would someone be able to help with this

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-02-19T13:46:17+00:00

    Thanks for your response Shawn, but starting yet another thread on this topic seems futile.

    Me and my colleagues using MacOS are all experiencing this issue with Teams on Mac and we're all getting the same response, which is basically "empty your cache folder". Would you appreciate that as a valid response for any software?

    I apologize for hijacking this thread, but please resolve the underlying issue rather than ask your users to empty the cache or use teams online.

    Thanks

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  2. Anonymous
    2020-02-20T09:19:03+00:00

    delete my cache didn't help on my mac - even the symptom is the same -> small white window with no content in it ??

    Log shows:

    2020-02-19 18:59:19.268 Teams[17949:349130] ADD: failed to create cache dictionary at path=/Users/####/Library/Caches/com.microsoft.teams. key=0x7fa8666a6850

    2020-02-19 18:59:19.280 Teams[17949:349130] ADAL 2.6.9 Mac 10.14.6 [2020-02-19 17:59:19 - AFEDFAAF-14F8-41CD-9999-90CE7275DAAD] ERROR: Error raised: (Domain: "ADAuthenticationErrorDomain" Code: AD_ERROR_SERVER_USER_INPUT_NEEDED ProtocolCode: "(null)"

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  3. Anonymous
    2020-02-20T09:38:02+00:00

    Hi Joawn, 

    Thanks for your feedback and your valuable information. We do feel sorry for the inconvenience while using Teams on Mac. For better analyze your situation, I would like to collect more information from you. I will generate a private message for you and tell you what we need. 

    Please check the emaiil notification from Community later. And if you cannot find it, try to go to Junk folder to seek it. Or you can go to your profile in the community, you will find 'View private message' button.

    Thanks for your patience and kind understanding.

    Best,

    Shawn

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  4. Anonymous
    2020-02-20T10:33:39+00:00

    @Timmy Lind, @Micheal Schloegl, additional information will be required for users' sepcific environment, please kindly post a new thread in the community. So the engineers can offer assistance on your issue. For this thread, we only focus the thread owner @Joawn.

    Thanks for your cooperation.

    Shawn

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  5. Anonymous
    2020-05-13T10:22:17+00:00

    I have same problem, i removed cache and upgraded to the latest version, but no luck, it like really long to load but after that i ll get message either to restart or singout, once i do that the cycle continues, pls reply into it as early as possible.

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