Teams not working on Mac

Anonymous
2020-02-09T12:51:29+00:00

Hi, i am trying to access teams on mac, it was working fine. However the last few times i restart my computer, it just displays a blank white screen with no message and it does not load any further. I have tried uninstalling and installing. 

Would someone be able to help with this

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-02-09T15:28:34+00:00

    Hi Joawn,

    You can try to clear Teams cache to see if it helps for your issue, please follow the steps below:

    1. Click Go > Go To Folder.
    2. Then negative to following folder and delete them to see if it helps.

    ~/Library/Caches/com.microsoft.teams 

    ~/Library/Caches/com.microsoft.teams.shipit 

    ~/Library/Application Support/Microsoft/Teams

    As a workaround, please kindly using Teams online to handle your daily routines in case missing something important.

    Best,

    Shawn

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  2. Anonymous
    2020-02-12T16:27:43+00:00

    Hi Joawn,

    How's it going with your problem? Has it been resolved now? We're expecting to hear from you :)

    Best,

    Shawn

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  3. Anonymous
    2020-02-17T11:42:21+00:00

    This solves _a_ problem, not _the_ problem.

    This has been an issue with Teams on Mac for at least six months and you're still referring to clearing the cache or use Teams online.

    I am clearing the cache every now and then and it helps me continue working in Teams not having to resort to using the online version. I'm fairly fed up with this.

    A fix is needed in the client, not by me or any other person having to manually clear something the client is adding which prevents it from working...

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  4. Anonymous
    2020-02-18T12:36:38+00:00

    Hi Timmy,

    Per your situation, please kindly post a new thread in the community. Since the reasons will be various for different environments, our engineers need to focus on your problem and offer corresponding assistance.

    Thanks for your cooperation and kind understanding.

    Best,

    Shawn

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  5. Anonymous
    2020-02-19T11:18:34+00:00

    nope it's still not working. It automatically works after few days and then if i restart my laptop it has the same issue again

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