Teams not working on Mac

Anonymous
2020-02-09T12:51:29+00:00

Hi, i am trying to access teams on mac, it was working fine. However the last few times i restart my computer, it just displays a blank white screen with no message and it does not load any further. I have tried uninstalling and installing. 

Would someone be able to help with this

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

97 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-02-20T09:19:03+00:00

    delete my cache didn't help on my mac - even the symptom is the same -> small white window with no content in it ??

    Log shows:

    2020-02-19 18:59:19.268 Teams[17949:349130] ADD: failed to create cache dictionary at path=/Users/####/Library/Caches/com.microsoft.teams. key=0x7fa8666a6850

    2020-02-19 18:59:19.280 Teams[17949:349130] ADAL 2.6.9 Mac 10.14.6 [2020-02-19 17:59:19 - AFEDFAAF-14F8-41CD-9999-90CE7275DAAD] ERROR: Error raised: (Domain: "ADAuthenticationErrorDomain" Code: AD_ERROR_SERVER_USER_INPUT_NEEDED ProtocolCode: "(null)"

    Was this answer helpful?

    9 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-19T13:46:17+00:00

    Thanks for your response Shawn, but starting yet another thread on this topic seems futile.

    Me and my colleagues using MacOS are all experiencing this issue with Teams on Mac and we're all getting the same response, which is basically "empty your cache folder". Would you appreciate that as a valid response for any software?

    I apologize for hijacking this thread, but please resolve the underlying issue rather than ask your users to empty the cache or use teams online.

    Thanks

    Was this answer helpful?

    40+ people found this answer helpful.
    0 comments
  3. Anonymous
    2020-02-19T11:18:34+00:00

    nope it's still not working. It automatically works after few days and then if i restart my laptop it has the same issue again

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-02-18T12:36:38+00:00

    Hi Timmy,

    Per your situation, please kindly post a new thread in the community. Since the reasons will be various for different environments, our engineers need to focus on your problem and offer corresponding assistance.

    Thanks for your cooperation and kind understanding.

    Best,

    Shawn

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-02-17T11:42:21+00:00

    This solves _a_ problem, not _the_ problem.

    This has been an issue with Teams on Mac for at least six months and you're still referring to clearing the cache or use Teams online.

    I am clearing the cache every now and then and it helps me continue working in Teams not having to resort to using the online version. I'm fairly fed up with this.

    A fix is needed in the client, not by me or any other person having to manually clear something the client is adding which prevents it from working...

    Was this answer helpful?

    50+ people found this answer helpful.
    0 comments