Microsoft Teams Says There's No Connection - There Is

Anonymous
2020-04-14T15:41:31+00:00

I have an internet connection on my laptop. I can access my email, web pages, and this site.

However, when I click on Microsoft Teams it says "We couldn't connect to the internet. Try checking your connect."

There is also an error message: 

"desktop-0d71a186-8118-4720-b394-b0098d0c8298

Error code - online_check_failed exceeded retry attempts

Failed to connect to settings endpoint."

I have tried troubleshooting and added Teams to my firewall (per other directions). When I first installed it, it did ask for my logon. I had to get a new one from my office. Now I cannot get back to that page at all.

Any suggestions for getting Teams to start when I clearly have internet access.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-26T03:01:28+00:00

    I was having the same error message until I realized I was using the wrong account name - our Teams account has a variation of our email address, and once I used that I got in with no trouble.  Teams must show the Internet connection issue message as a security measure.

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  2. Anonymous
    2021-01-26T03:24:31+00:00

    Hi - I have an interview for a job and have spent all day so far trying to get teams to work on my Mac. I've also tried to load it on the web. I have an account - my email and password are accepted. I have updated my computer software. Done everything however I keep on getting the same message. 

    We're sorry – we've run into an issue.

    Restart

    If that doesn't work, try signing out and then back in again.

    Can you help? Julie

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  3. Anonymous
    2021-01-27T11:07:40+00:00

    I am connected in my internet but it say's that I'm not connected in the internet so pls help me ASAP

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  4. Anonymous
    2021-01-28T04:15:29+00:00

    Sir in our Microsoft teams have not connect net

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  5. Anonymous
    2021-02-03T19:57:54+00:00

    I'm having exactly the same issue and have tried all that you suggested but still no progress

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