Microsoft Teams Says There's No Connection - There Is

Anonymous

I have an internet connection on my laptop. I can access my email, web pages, and this site.

However, when I click on Microsoft Teams it says "We couldn't connect to the internet. Try checking your connect."

There is also an error message:

"desktop-0d71a186-8118-4720-b394-b0098d0c8298

Error code - online_check_failed exceeded retry attempts

Failed to connect to settings endpoint."

I have tried troubleshooting and added Teams to my firewall (per other directions). When I first installed it, it did ask for my logon. I had to get a new one from my office. Now I cannot get back to that page at all.

Any suggestions for getting Teams to start when I clearly have internet access.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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50 answers

Anonymous

2020-12-11T05:21:44+00:00

thanks u sir for your answer.
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Anonymous

2020-12-11T10:28:45+00:00

I've only been using Teams for a week, with no problems, but today, nothing. Really frustrating.
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Anonymous

2020-12-11T14:28:50+00:00

I can't believe you are recommending people turn off their firewall on their device to access Teams... Please do not follow this advice.
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Anonymous

2020-12-19T12:29:18+00:00

I've tried all of this and it doesn't work
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Anonymous

2020-12-26T14:08:28+00:00

Restart

desktop-3e8f25c5-45df-46c9-ba1b-14c536316921

Error code - env_check_error

Failed to connect to settings endpoint
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