This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have an internet connection on my laptop. I can access my email, web pages, and this site.
However, when I click on Microsoft Teams it says "We couldn't connect to the internet. Try checking your connect."
There is also an error message:
"desktop-0d71a186-8118-4720-b394-b0098d0c8298
Error code - online_check_failed exceeded retry attempts
Failed to connect to settings endpoint."
I have tried troubleshooting and added Teams to my firewall (per other directions). When I first installed it, it did ask for my logon. I had to get a new one from my office. Now I cannot get back to that page at all.
Any suggestions for getting Teams to start when I clearly have internet access.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have tried two seperate computer now and both show same issue - cannot connect to the internet. This is complete rubbish. Nothing else has an issue connecting...Skype, Zoom, Webex all working OK. Tried loads of things. Nothing works.
It is not letting me in it says the code conection is wrong
Same issue affecting one user here, MacOS. Came back up after several minutes.
I have an internet connection on my laptop. I can access my email, web pages, and this site.
However, when I click on Microsoft Teams it says "We couldn't connect to the internet. Try checking your connect."
There is also an error message:
"desktop-0d71a186-8118-4720-b394-b0098d0c8298
Error code - online_check_failed exceeded retry attempts
Failed to connect to settings endpoint."
I have tried troubleshooting and added Teams to my firewall (per other directions). When I first installed it, it did ask for my logon. I had to get a new one from my office. Now I cannot get back to that page at all.
Any suggestions for getting Teams to start when I clearly have internet access.
hi
I have the same issue since yesterday on Windows 10. Tried everything everyone else suggested and nothing works. No, I can't even access the online portal. Edge, Chrome, Opera, Firefox, Brave, all browsers are unable to access the web portal.
I have had nothing but problems with Teams since we installed it a few months back. It is obviously a flawed product but my boss always tells me that he expects me to have it running correctly. He never has problems so it must be me, NOT!
I know that this will fall on deaf ears but PLEASE! MICROSOFT! FIX THIS PRODUCT!!!