Microsoft Teams Says There's No Connection - There Is

Anonymous
2020-04-14T15:41:31+00:00

I have an internet connection on my laptop. I can access my email, web pages, and this site.

However, when I click on Microsoft Teams it says "We couldn't connect to the internet. Try checking your connect."

There is also an error message: 

"desktop-0d71a186-8118-4720-b394-b0098d0c8298

Error code - online_check_failed exceeded retry attempts

Failed to connect to settings endpoint."

I have tried troubleshooting and added Teams to my firewall (per other directions). When I first installed it, it did ask for my logon. I had to get a new one from my office. Now I cannot get back to that page at all.

Any suggestions for getting Teams to start when I clearly have internet access.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-06T07:36:11+00:00

    I also experience the same problem. There is no more need to explain that I have tried all the solutions suggested and I am on my personal network.

    Microsoft, as a trillion-dollar company, fix this problem!!!

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  2. Anonymous
    2020-10-01T10:41:53+00:00

    Hello all,

    I was facing the same issue. Clearly some bug related with corporate accounts I suppose.

    When I tried to enter the specific email that I want to log in, it gave me the already reported issues. Then I tried other  email account (non corporate one) and it worked, and passed to another login window, where I inserted again email, but now the first one pretended, password and done.

    Hope this could help.

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  3. Anonymous
    2020-09-30T10:29:05+00:00

    I have tried two seperate computer now and both show same issue - cannot connect to the internet.  This is complete rubbish. Nothing else has an issue connecting...Skype, Zoom, Webex all working OK.  Tried loads of things. Nothing works.

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  4. Anonymous
    2020-09-30T08:00:30+00:00

    It is not letting me in it says the code conection is wrong

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  5. Anonymous
    2020-09-28T14:18:51+00:00

    Same issue affecting one user here, MacOS.  Came back up after several minutes.

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