Failed to Update Your Profile! Every time whenever trying to sign in!

Anonymous
2021-05-12T13:08:14+00:00

Whenever I open the app they ask "How would you like to appear on Teams?" After continuing always getting failed to update... Missed so many meeting due to it and still no solution. Tried creating a new account but it's the same.

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  1. Anonymous
    2021-06-28T10:07:26+00:00

    I am also facing the issue "Failed to update your profile" while trying to login Microsoft Teams with my individual credentials. I have followed all the procedures which are already mentioned here. I have also tried to open team from Microsoft Web. I have deleted my contact number and email id before updating it once again with the same contact number and email id. Still the problem persists. Kindly help me out to resolve this issue. I am not able to connect with Microsoft Customer Support Team. Please find below the snapshot of the error.

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  2. Anonymous
    2021-06-30T03:38:40+00:00

    [SOLVED] As suggested by the guys above, here is how I did it.

    1. logging into Teams(either web or desktop shows the same issue), the pop-up shows up, can't update the info.
    2. Go to MS account while keeping the pop-up there, delete the phone number in the account.
    3. Back to Teams, click Retry. It works!

    It seems to me that Teams cannot override the phone number (could be other fields in your cases) in the db.

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  3. Anonymous
    2021-06-30T09:14:58+00:00

    Thank you so much. Your troubleshoot procedure has worked. Now I am able to access Microsoft Teams by using my individual email id.

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  4. Anonymous
    2021-07-07T07:24:45+00:00

    This helped and solved the issue for me too, thank you ..

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  5. Anonymous
    2021-07-09T22:43:02+00:00

    Thanks! This solved my problem. I deleted my mobile number as a means of login, then tried to login to Microsoft Teams again and it asked for my mobile number. I gave the number, received a code for activation of Microsoft Teams via sms, inserted the code when asked and then it worked!

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