Failed to Update Your Profile! Every time whenever trying to sign in!

Anonymous
2021-05-12T13:08:14+00:00

Whenever I open the app they ask "How would you like to appear on Teams?" After continuing always getting failed to update... Missed so many meeting due to it and still no solution. Tried creating a new account but it's the same.

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-08-05T00:26:22+00:00

    [SOLVED] As suggested by the guys above, here is how I did it.

    1. logging into Teams(either web or desktop shows the same issue), the pop-up shows up, can't update the info.
    2. Go to MS account while keeping the pop-up there, delete the phone number in the account.
    3. Back to Teams, click Retry. It works!

    It seems to me that Teams cannot override the phone number (could be other fields in your cases) in the db.

    This is the answer! Worked for me. Thanks!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-07-31T00:59:46+00:00

    delete your phone number in your account information (via web), remember when sign-in again to teams, you must delete all previous file in %AppData%\Microsoft\teams and cancel the request to enter phone number (by skip) have fun

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-31T00:58:29+00:00

    Cool, it works for me finally, so strange.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-30T16:21:13+00:00

    Hey Agnisha , I am encountering the same problem as you did. I can't open Teams from my personal account. I have a meeting on Monday. Please help me

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-07-29T00:57:45+00:00

    help me

    Was this answer helpful?

    0 comments