Failed to Update Your Profile! Every time whenever trying to sign in!

Anonymous
2021-05-12T13:08:14+00:00

Whenever I open the app they ask "How would you like to appear on Teams?" After continuing always getting failed to update... Missed so many meeting due to it and still no solution. Tried creating a new account but it's the same.

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  1. Anonymous
    2021-05-20T03:45:23+00:00

    Now it's working fine, I joined with my organisation's email id, its working smooth and no issues. It is having issue with personal mail id. I'll try to follow the steps and let you know results for my personal mail id.

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  2. Anonymous
    2021-05-20T03:10:53+00:00

    It seems to be a recurring intermittent issue, due to some issue with the Teams backend services.

    To give you the background, your "MS Teams personal life" account is linked to your Microsoft account.
    So, if you see any issue updating your profile information from MS Teams app, try Sign in to the Your info page here https://account.microsoft.com/profile with your Microsoft account and update your profile.
    Reference article:
    https://support.microsoft.com/en-us/account-billing/change-your-microsoft-account-picture-57db783b-0646-f624-ebb9-52ad4f1ce0ee

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  3. Anonymous
    2021-05-14T05:12:31+00:00

    Hi ,

    To narrow down the issue, please check if you see a similar experience on the MS Teams web app.
    Go to access 'Teams Web App' https://teams.live.com and make sure to open the app in the browser(preferred Chrome or Edge).
    Also, download the MS Teams mobile app and let me know the outcome.

    If the issue is specific to the MS Teams desktop app, then try clearing the app cache by these steps and try again:
    For Windows 10 PC:

    1. Manually restart the app by right-clicking the icon in your taskbar (Windows) and selecting Quit.
    2. Go to File Explorer, delete any of the files in the following locations:
      • %AppData%\Microsoft\teams
    3. Click the app icon to open it again.

    For macOS,

    1. Quit Microsoft Teams.
    2. Delete files in the following folder path.
      “~/Library/Application Support/Microsoft/Teams/
    3. Restart Microsoft Teams.

    If you still see the issue, then uninstall the app and install the latest teams for the home app from here:
    https://www.microsoft.com/en-us/microsoft-teams...

    Please let me know the outcome, and I'll further look into this.

    Regards
    Nik

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  4. Anonymous
    2021-05-13T15:35:10+00:00

    Here it is. And now it is continuously buffering, whenever I open the app. The error is not there, but cannot get out of this screen. Whenever I open the app, this screen pops up.

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