Failed to Update Your Profile! Every time whenever trying to sign in!

Anonymous
2021-05-12T13:08:14+00:00

Whenever I open the app they ask "How would you like to appear on Teams?" After continuing always getting failed to update... Missed so many meeting due to it and still no solution. Tried creating a new account but it's the same.

Microsoft Teams | Microsoft Teams Free | Sign up and Sign in | Sign in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-06-03T04:19:01+00:00

    Hi All - So I had the same problem. Error message popping up I went into the account info for my microsoft account - the one indicating alias and login preferences and I deleted my mobile number as a means of login. Then I went back into my account - checked that everything was updated and opened the desktop app - seems to have worked :)

    I also changed my profile picture - don't know if this makes a difference.

    Hope this helps

    Was this answer helpful?

    30+ people found this answer helpful.
    0 comments
  2. Anonymous
    2021-06-30T03:38:40+00:00

    [SOLVED] As suggested by the guys above, here is how I did it.

    1. logging into Teams(either web or desktop shows the same issue), the pop-up shows up, can't update the info.
    2. Go to MS account while keeping the pop-up there, delete the phone number in the account.
    3. Back to Teams, click Retry. It works!

    It seems to me that Teams cannot override the phone number (could be other fields in your cases) in the db.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments
  3. Anonymous
    2021-05-13T15:35:10+00:00

    Here it is. And now it is continuously buffering, whenever I open the app. The error is not there, but cannot get out of this screen. Whenever I open the app, this screen pops up.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2021-05-12T13:39:15+00:00

    Hi Agnisha,

    Thanks for your post on the community forum. I'm Nik, an independent advisor here to assist you with this.

    To narrow down the issue, please check if you see a similar experience on the MS Teams web app.

    Go to access 'Teams Web App' https://teams.microsoft.com, use the "Use the web app instead" option to open teams in a browser(preferably Chrome or Edge) and check the outcome. It will help to isolate the issue with the desktop app.

    Please let me know the outcome, and I'll further look into this.

    Regards

    Nik

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments