Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

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  1. Anonymous
    2021-02-09T20:19:21+00:00

    I had this issue on a new install of Teams on a new Mac Laptop today.

    Saw the "loading Microsoft Teams" dialog and a second Teams window in the background which showed a menu bar, but a blank, all white main content frame where normally Teams would display it's chats etc.

    Tried reinstalling Teams. No improvement.

    Tried deleting the contents of the ~/Library/Application Support/Microsoft/Teams directory. No Improvement after re-entering the user login.

    The Chrome version of Teams web client worked immediately.

    The Safari version of the Teams web client failed until I changed Safari's Privacy settings, where I had to untick the "Prevent cross-site tracking", to get Teams web client to work.

    For the Teams app, I had to delete the ~/Library/Application Support/Microsoft/Teams  to cause a sign-out. Then log in as a different user (which worked), then sign out and in as the original intended user, which allowed Teams to retrieve the correct content.

    Not a solution that is able to be resolved without help from colleagues or IT support.

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  2. Anonymous
    2021-02-09T21:22:52+00:00

    I was struggling with this for a very long time and the ONLY thing that worked for me is:

     - completely remove the Teams app

     - remove the Teams from the Library (cd Library/"Application Support"/Microsoft)

     - Once you start up Teams again, you need to log in with a different account (a guest account, a friend's account, etc.) Then log out of that account

     - Log back in with your original account

    This is the only thing that has worked for me. Good luck all!

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  3. Anonymous
    2021-02-10T05:40:48+00:00

    How is this the thing that works for Mac BigSur - I was loosing my mind. Thank you!

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  4. Anonymous
    2021-02-10T09:13:23+00:00

    Sign up for a trail account, for the 10-15 minutes it takes, it might just work.

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  5. Anonymous
    2021-02-10T22:09:20+00:00

    Guess what?  That did work.  I wonder if I unsubscribe, will it still work as I do not want to buy MS 365.  Thanks.

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