Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-27T18:37:17+00:00

    Worked for me too.  I'm running 11.1 on Apple M1.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-28T00:58:11+00:00

    Thank you to those that have posted.  I ended up using a bit of a combination of solutions in here to get it to work for me.  On my MacBook Air 2020 M1 with Big Sur, I had the same issue with it hanging up loading the app.  Tried uninstalling and reinstalling multiple times without success.  Tried Microsoft Support through my company admin panel and stumped the advisor.  Neither of us were able to find the Teams folder as it's hidden just going through normal Finder window. 

    Here's what worked:

    1. In Spotlight, had to search for: "~/Library/Application Support/Microsoft/Teams"
    2. Clicked to get into that folder, select all, then delete everything
    3. Reload the Teams app and used a different account (personal microsoft account rather than the business one I was trying to use before) and it let me log in and the app opened up normally
    4. I then signed out of my personal account and signed in using the business account that I had been trying in the first place and it worked this time!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  3. Anonymous
    2021-01-28T20:52:18+00:00

    Any luck?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-01-28T21:03:30+00:00

    Thank you to those that have posted.  I ended up using a bit of a combination of solutions in here to get it to work for me.  On my MacBook Air 2020 M1 with Big Sur, I had the same issue with it hanging up loading the app.  Tried uninstalling and reinstalling multiple times without success.  Tried Microsoft Support through my company admin panel and stumped the advisor.  Neither of us were able to find the Teams folder as it's hidden just going through normal Finder window. 

    Here's what worked:

    1. In Spotlight, had to search for: "~/Library/Application Support/Microsoft/Teams"
    2. Clicked to get into that folder, select all, then delete everything
    3. Reload the Teams app and used a different account (personal microsoft account rather than the business one I was trying to use before) and it let me log in and the app opened up normally
    4. I then signed out of my personal account and signed in using the business account that I had been trying in the first place and it worked this time!

    I've been struggling with this for an entire week.  I've spent hours on the phone with MS Techs and they can't figure it out.  This worked for me!  Thank you!!

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  5. Anonymous
    2021-01-28T21:07:10+00:00

    Thank you to those that have posted.  I ended up using a bit of a combination of solutions in here to get it to work for me.  On my MacBook Air 2020 M1 with Big Sur, I had the same issue with it hanging up loading the app.  Tried uninstalling and reinstalling multiple times without success.  Tried Microsoft Support through my company admin panel and stumped the advisor.  Neither of us were able to find the Teams folder as it's hidden just going through normal Finder window. 

    Here's what worked:

    1. In Spotlight, had to search for: "~/Library/Application Support/Microsoft/Teams"
    2. Clicked to get into that folder, select all, then delete everything
    3. Reload the Teams app and used a different account (personal microsoft account rather than the business one I was trying to use before) and it let me log in and the app opened up normally
    4. I then signed out of my personal account and signed in using the business account that I had been trying in the first place and it worked this time!

    I've been struggling with this for an entire week.  I've spent hours on the phone with MS Techs and they can't figure it out.  This worked for me!  Thank you!!

    The only thing that I'm noticing is that there is a really long lag when it comes to using Teams.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments