Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2021-01-07T12:29:39+00:00

    Not sure if anyone has had much luck with this issue,

    I managed to resolve by doing the following

    1. Remove keychain items relating to Teams & Office365
    2. Removed the Teams folder from Application Support/Microsoft
    3. Launched Teams
    4. Sign in with a different user. (Actually sign in with someone else's account, create a trial account if need be)
    5. Once logged in, logout.
    6. Login with the user who has the issue.
    7. Should now work.

    For some reason, logging in with a different account, remedies this issue for me.

    Hope it helps.

    Cheers

    Luke

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  2. Anonymous
    2021-01-16T16:27:12+00:00

    This worked perfectly for me!  Thanks for the tip!

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  3. Anonymous
    2021-01-17T03:32:28+00:00

    Are you guys serious? This is a recurring prevalent problem with all Macs. The Teams app just doesn't work.

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  4. Anonymous
    2021-01-21T21:18:49+00:00

    Worked by trashing teams, redownload using safari instead of google chrome and reinstall from there. Then sign out of stuck loading teams account and re-login.

    I had this exact same issue. 

    The fix for me was to completely uninstall the MS Teams App (Trash it). Restart my computer and this time I downloaded it using Safari rather than Chrome. It loaded without any problems. Good Luck

    MacOs Catalina 10.15.7

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  5. Anonymous
    2021-01-25T13:22:58+00:00

    This solved it for me.  Strange though.  Nothing else mentioned here worked.  We use 2FA in my organization.  I wonder if that has something to do with it.  But after trying your remedy, my 2FA prompt actually popped up.

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