Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-05-22T17:44:24+00:00

    Hi Suzanne,

    Thanks - please let us know how it goes. In the meantime I hope that another expert may have some suggestions that they can chime in with.

    I am using Teams successfully on an older version of macOS 10.14.6

    You may set up your own meetings through the web app as well at https://teams.microsoft.com/ though I understand you would like the desktop app functioning.

    Regards,

    -Ashton

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-05-23T14:43:18+00:00

    Hello SuzanneSilver,

    My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

    If the problem persists, please try allowing Teams to be securely executed on your Mac as a possible fix: https://support.apple.com/en-us/HT202491

    Also, you could try checking if there are macOS updates available.

    I hope this helps! Please let me know if you have any further questions.

    Sincerely,

    Juan Pedro

    Independent Advisor

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-05-24T12:49:36+00:00

    Thanks Juan Pedro.

    I have checked that I have the latest OS update (macOS Catalina Version 10.15.4) and I have tried all of your suggestions - and it's still stuck on 'loading'.  I have gone onto my Macbook Air and I am able to load the app on there, so it seems that it's my iMac that doesn't like it.  I have googled about this and tried various things but still not loading.

    If anyone knows how I can find a solution I'd be VERY grateful! :-)

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  4. Anonymous
    2020-05-25T04:24:06+00:00

    Have you tried rebooting your computer after uninstalling and reinstalling Teams?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-05-25T13:56:18+00:00

    I am having the same issue.  Access via browser works fine, but the app will not load.  I've referenced all of the articles about clearing cache, tried uninstalling/reinstalling, all to no avail.

    I'm running Mac Mojave 10.14.6.

    Was this answer helpful?

    20+ people found this answer helpful.
    0 comments