Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2021-03-30T03:55:21+00:00

    Thanks! That finally fixed it!

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  2. Anonymous
    2021-04-04T10:36:42+00:00

    I managed to get teams started by deleting the cache and application support folder of teams in my user’s library folder.

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  3. Anonymous
    2021-04-27T11:54:00+00:00

    I did this but also delete your keychain paswords for Teams. I went to keychain access and searched Teams. Then deleted 2 passwords. I also did the above process. When i opened Teams it gave me other sign in addresses as options and i selected the one i wanted and this time it let me put in a password. Before i deleted Keychain it was not asking for password and would not load.

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  4. Anonymous
    2021-04-27T12:08:43+00:00

    These options did not help as the issue was with the MSTeams server.

    Nothing to do with the Mac App!  Wasted one hour trying to fix an issue that was due to MS server.

    It would be helpful if Microsoft could implement feedback information on MSTeams loading to say a server is not functioning correctly rather than leave an Application hanging for hours.

    Thanks

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  5. Anonymous
    2021-04-27T12:10:40+00:00

    This finally worked for me. My Teams stopped working after somebody sent an invitation to join their organization as a guest. I couldn't connect to their organisaient and after that, Teams either stuck on loading or opened to unresponsive blank screen.

    I uninstalled Teams, deleted the folder, cache etc in Finder and then deleted the Teams info in keychain. It still didn't work until I did exactly the same on the other computer in the office that is also used for Teams. Strange but it's finally OK. Fingers crossed.

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