Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

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  1. Anonymous
    2021-03-11T18:04:59+00:00

    thanks, I deleted "Teams" in Library -- and the application as well. Rebooted my computer, tried to reload the app and it still does not work. I get an error message when trying to join a meeting "Something's wrong with the meeting or the link you're using to join it" -- any other suggestions?

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  2. Anonymous
    2021-03-19T00:14:43+00:00

    Hi Rebecca,

    I faced the same issue, this is how I fixed it:

    1. Open Finder

    1. On the top bar click on: Go -> Go to folder...
    2. Enter the following path:      ~/Library/Application Support/Microsoft/
    3. Delete the Teams folder in that directory
    4. Again, in Finder click on: Go -> Go to folder
    5. Use the following path:       ~/Library/Saved Application State/com.microsoft.teams.savedState
    6. Delete the files in that folder
    7. Open MS Teams (NO need to reboot or reinstall)
    8. This time you will see a list of user profiles associated with your computer, at the bottom of the screen there is a link to login using another user account. Click on that link.
    9. Login, as usual, using your credentials

    I hope that this can help other users as well. 

    Regards,

    Ezequiel

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    8 people found this answer helpful.
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  3. Anonymous
    2021-03-20T06:29:47+00:00

    Hi Rebecca,

    I faced the same issue, this is how I fixed it:

    1. Open Finder

    1. On the top bar click on: Go -> Go to folder...
    2. Enter the following path:      ~/Library/Application Support/Microsoft/
    3. Delete the Teams folder in that directory
    4. Again, in Finder click on: Go -> Go to folder
    5. Use the following path:       ~/Library/Saved Application State/com.microsoft.teams.savedState
    6. Delete the files in that folder
    7. Open MS Teams (NO need to reboot or reinstall)
    8. This time you will see a list of user profiles associated with your computer, at the bottom of the screen there is a link to login using another user account. Click on that link.
    9. Login, as usual, using your credentials

    I hope that this can help other users as well. 

    Regards,

    Ezequiel

    Thanks it worked for me and saved lot of time.

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    5 people found this answer helpful.
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  4. Anonymous
    2021-03-21T15:12:43+00:00

    Can you login ?   Can you launch your own meeting?

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  5. Anonymous
    2021-03-30T03:26:09+00:00

    I did that. It still doesn't download.

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