Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

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  1. Anonymous
    2020-05-22T05:49:33+00:00

    Hi Suzanne,

    I am an independent advisor and a Mac user like you, and I would be happy to help you out with this.

    I would recommend to try uninstalling the Teams app, and then re-installing it.

    First, Quit Teams by right-clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.

    Source: https://support.office.com/en-us/article/uninst...

    Second, re-download the Teams app here:

    https://www.microsoft.com/en-us/microsoft-365/m...

    Then, follow the installer instructions and this will install the latest version.

    Hopefully now when you log in, it will get past the "Loading Microsoft Teams" box and load the full application for you.

    I hope this has helped you. If the problem continues, please reply and let us know and we would be happy to look into providing some different suggestions!

    Regards,

    -Ashton

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  2. Anonymous
    2020-05-22T07:26:55+00:00

    Thanks Ashton, I've tried uninstalling and then reinstalling, and still the same issue! it just hangs with a box saying 'Microsoft Teams loading' - I'm wondering if it's something in my Mac settings preventing it from loading, or a glitch in Teams not letting it load fully...??

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  3. Anonymous
    2020-05-22T07:31:29+00:00

    this is the dialogue box that just hangs

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  4. Anonymous
    2020-05-22T14:48:34+00:00

    Hi Suzanne, thanks for the extra information. Had it worked previously or is this the first time you are installing the app?

    Can you let us know which version of Mac OS you are using? You can view this by going to the Apple menu, then About This Mac.

    I found a previous thread with several suggestions from a Microsoft Agent that may be helpful with other troubleshooting steps to try as well which we can walk through further: https://answers.microsoft.com/en-us/msoffice/fo...

    Thank you!

    -Ashton

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  5. Anonymous
    2020-05-22T15:17:41+00:00

    Hi Ashton,

    I have used the app previously, but probably only when being invited to attend someone else's Teams meeting. I am now wanting to set up my own meeting on Teams.

    The OS version for my iMac is macOS 10.15.4

    I will check out the thread and see if any advice works for my situation.

    Many thanks,

    Suzanne

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