Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2020-09-17T08:01:14+00:00

    I've had the same problem as everyone else and tried every solution I could find online and in this thread.

    I Uninstalled and then deleted everything as described above, I then installed it on an external hard drive and that seems to have fixed the problem...for now.

    Thanks

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  2. Anonymous
    2020-09-16T19:58:58+00:00

    I solved this issue on my MacOs Mojave - 10.14.6 (18G6020). by right-clicking on the MSTeams Icon in the dock and then 'Sign out'.

    Afer signing in again the problem was resolved.

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  3. Anonymous
    2020-09-12T22:00:49+00:00

    I am running High Sierra 10.13.6

    I found a fix, it seems like there is a Microsoft Teams cookie set which needs to be purged in order to allow the application to get to the Organisations SSO.

    I'm certain that if I looked in Finder that I could tell you, but I've got to do some work now.

    1. I quit and removed the application, dropping it to Trash
    2. I opened a terminal, bash, and executed the following:

    cd ~/Library/Application Support/Microsoft

    3)

    rm -r Teams                    -- Comment: This recursively removes the folder, don't worry, when 

    4)

    I reinstalled the application

    1. Worked fine.

    Bye!

    <July 28 : Returning with some more data>

    So, this kept recurring, and I found a reliable way to skip over the issue.

    Using a browser, authenticated to log onto the organisation, I opened outlook in a tab.

    Choose Calendar, find a Teams meeting invite and click on that.

    At the prompt, choose "Launch the Teams application".

    Authenticates fine, 5/5 times now.

    Hi,

    I just delete the app, delete the folder under user/Library/Application Support/Microsoft/Teams. Empty the trash folder. Restart. Install Microsoft Teams again and Works for me.

    Regards

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  4. Anonymous
    2020-08-31T22:14:45+00:00

    I just resolved this with help from Microsoft help agent. I too had installed and used previously by invitation but I got stuck after signing up for Teams. 

    For me it was resolved by deleting the entire folder called Teams in ~library/application support/microsoft

    After that I tried cranking up Teams and it worked.

    I am using MacOS Catalina 10.15.4

    This must be the way that MS hopes to get more Teams users (ie invited to a session by someone else and liking it enough to register). 

    I nearly gave up and decide to carry on using alternatives.

    Thanks! This suggestion worked for me!

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  5. Anonymous
    2020-07-21T19:35:06+00:00

    Hi Suzanne,

    I am an independent advisor and a Mac user like you, and I would be happy to help you out with this.

    I would recommend to try uninstalling the Teams app, and then re-installing it.

    First, Quit Teams by right-clicking the Teams app in the dock, then holding down Option and clicking Force Quit. Open the Application Folder, select Microsoft Teams, and move it to the Trash.

    Source: https://support.office.com/en-us/article/uninst...

    Second, re-download the Teams app here:

    https://www.microsoft.com/en-us/microsoft-365/m...

    Then, follow the installer instructions and this will install the latest version.

    Hopefully now when you log in, it will get past the "Loading Microsoft Teams" box and load the full application for you.

    I hope this has helped you. If the problem continues, please reply and let us know and we would be happy to look into providing some different suggestions!

    Regards,

    -Ashton

    Dear Sir,

    I have uninstalled the Microsoft team and have installed again with the link provided by you.  Still the problem is not solved.  Please advise what to do next?

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