Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2021-01-28T20:52:18+00:00

    Any luck?

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  2. Anonymous
    2021-01-28T00:58:11+00:00

    Thank you to those that have posted.  I ended up using a bit of a combination of solutions in here to get it to work for me.  On my MacBook Air 2020 M1 with Big Sur, I had the same issue with it hanging up loading the app.  Tried uninstalling and reinstalling multiple times without success.  Tried Microsoft Support through my company admin panel and stumped the advisor.  Neither of us were able to find the Teams folder as it's hidden just going through normal Finder window. 

    Here's what worked:

    1. In Spotlight, had to search for: "~/Library/Application Support/Microsoft/Teams"
    2. Clicked to get into that folder, select all, then delete everything
    3. Reload the Teams app and used a different account (personal microsoft account rather than the business one I was trying to use before) and it let me log in and the app opened up normally
    4. I then signed out of my personal account and signed in using the business account that I had been trying in the first place and it worked this time!

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  3. Anonymous
    2021-01-27T18:37:17+00:00

    Worked for me too.  I'm running 11.1 on Apple M1.

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  4. Anonymous
    2021-01-25T13:22:58+00:00

    This solved it for me.  Strange though.  Nothing else mentioned here worked.  We use 2FA in my organization.  I wonder if that has something to do with it.  But after trying your remedy, my 2FA prompt actually popped up.

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  5. Anonymous
    2021-01-21T21:18:49+00:00

    Worked by trashing teams, redownload using safari instead of google chrome and reinstall from there. Then sign out of stuck loading teams account and re-login.

    I had this exact same issue. 

    The fix for me was to completely uninstall the MS Teams App (Trash it). Restart my computer and this time I downloaded it using Safari rather than Chrome. It loaded without any problems. Good Luck

    MacOs Catalina 10.15.7

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