Teams app is stuck on 'loading' on Mac

Anonymous
2020-05-22T05:43:27+00:00

I am trying to load the Teams app on my Mac and it just hangs with a box saying 'loading Microsoft Teams' after I have hit the 'sign in' box. I can sign in on the web version, but the app won't load. Can you help? Thank you

Microsoft Teams | Microsoft Teams for business | Sign up and Sign in | Other

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  1. Anonymous
    2020-09-16T19:58:58+00:00

    I solved this issue on my MacOs Mojave - 10.14.6 (18G6020). by right-clicking on the MSTeams Icon in the dock and then 'Sign out'.

    Afer signing in again the problem was resolved.

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  2. Anonymous
    2021-02-14T21:43:45+00:00

    Using the Outlook "Join Meeting" thing from the calendar worked for me! Reinstalling, rebooting and deleting library folders did nothing.

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  3. Anonymous
    2020-09-12T22:00:49+00:00

    I am running High Sierra 10.13.6

    I found a fix, it seems like there is a Microsoft Teams cookie set which needs to be purged in order to allow the application to get to the Organisations SSO.

    I'm certain that if I looked in Finder that I could tell you, but I've got to do some work now.

    1. I quit and removed the application, dropping it to Trash
    2. I opened a terminal, bash, and executed the following:

    cd ~/Library/Application Support/Microsoft

    3)

    rm -r Teams                    -- Comment: This recursively removes the folder, don't worry, when 

    4)

    I reinstalled the application

    1. Worked fine.

    Bye!

    <July 28 : Returning with some more data>

    So, this kept recurring, and I found a reliable way to skip over the issue.

    Using a browser, authenticated to log onto the organisation, I opened outlook in a tab.

    Choose Calendar, find a Teams meeting invite and click on that.

    At the prompt, choose "Launch the Teams application".

    Authenticates fine, 5/5 times now.

    Hi,

    I just delete the app, delete the folder under user/Library/Application Support/Microsoft/Teams. Empty the trash folder. Restart. Install Microsoft Teams again and Works for me.

    Regards

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  4. Anonymous
    2020-05-23T14:43:18+00:00

    Hello SuzanneSilver,

    My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

    If the problem persists, please try allowing Teams to be securely executed on your Mac as a possible fix: https://support.apple.com/en-us/HT202491

    Also, you could try checking if there are macOS updates available.

    I hope this helps! Please let me know if you have any further questions.

    Sincerely,

    Juan Pedro

    Independent Advisor

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  5. Anonymous
    2020-05-22T14:48:34+00:00

    Hi Suzanne, thanks for the extra information. Had it worked previously or is this the first time you are installing the app?

    Can you let us know which version of Mac OS you are using? You can view this by going to the Apple menu, then About This Mac.

    I found a previous thread with several suggestions from a Microsoft Agent that may be helpful with other troubleshooting steps to try as well which we can walk through further: https://answers.microsoft.com/en-us/msoffice/fo...

    Thank you!

    -Ashton

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