i am unable to get the background settings in microsoft teams

Anonymous
2020-04-14T15:55:58+00:00

Dear Team ,

 I am using the latest Teams app in my windows 10 laptop. During the meeting for the video I am unable to get the background setting to select a background for my video. Request your help .

Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-05-07T19:17:09+00:00

    Do you think @Microsoft read any of this stuff?? If not, whats the point?  I was hoping MS would reply.

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  2. Dumba_M3 7,375 Reputation points Volunteer Moderator
    2020-05-07T20:32:39+00:00

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  3. Anonymous
    2020-05-08T06:02:51+00:00

    It will only work if your cpu is able to handle AVX2.

    https://en.wikipedia.org/wiki/Advanced_Vector_Extensions

    It is the same as in Skype:

    https://support.skype.com/en/faq/FA34896/how-do-i-customize-my-background-for-skype-video-calls

    I know.  They changed their requirements .  Previously it was available amd worked just fine thanks. Not a plausible reason that, sorry

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  4. Anonymous
    2020-05-08T15:12:19+00:00

    It may be your CPU, background blur requires AVX2, (Haswell or newer chip (2013) ) 

    Ref:

    https://office365itpros.com/2018/09/25/background-blur-teams-meetings/

    Microsoft's SKYPE allows you to do that on the same computer in Windows10. that Teams DO NOT. Just minimize Teams, open MS (R) Skype, then you have blur and custom background. New technologies with less features. Same software provider. BIzarre, isn´t it?

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  5. Anonymous
    2020-05-08T16:09:55+00:00

    I believe you would have to contact their Support Team directly to hear back from them. https://support.office.com/en-us/home/contact?contactUsExperienceEntryPointAssetId=S.HP.teams

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