i am unable to get the background settings in microsoft teams

Anonymous
2020-04-14T15:55:58+00:00

Dear Team ,

 I am using the latest Teams app in my windows 10 laptop. During the meeting for the video I am unable to get the background setting to select a background for my video. Request your help .

Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-09-06T02:49:48+00:00

    I can set background and blur using skype but not in teams.  There is no blur option and background folder in my teams, same as others have said.  It works on skype, but not teams.  Why is this?

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  2. Anonymous
    2020-09-06T03:45:42+00:00

    CAN MICROSOFT TEAM HELP US ALL FOR ONCE AND FOR ALL???   THIS IS VERY FRUSTRATING, TO HAVE MY KITCHEN AS BACKGROUND WEEK AFTER WEEK !!!  WHAT DOES IT TAKE TO MICROSOFT TECHNICIAN TO HELP SOLVE THIS PROBLEM????

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  3. Anonymous
    2020-09-07T00:14:36+00:00

    I'm not convinced anyone from microsoft actually monitors this forum.

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  4. Anonymous
    2020-09-08T07:00:13+00:00

    I had the same issue. Turns out I apparently got an older version of Team installed (not sure where I downloaded that one from, I'm actually quite certain that it was from Microsoft). After re-installing from: https://www.microsoft.com/en-gb/microsoft-365/microsoft-teams/download-app it worked flawlessly, and also the UI seemed to be a little more modern.

    It may be that for some reason, this also had to do with signing in. In the previous version, signing in didn't really work, or it could be that by re-installing, I somehow fixed the login-issue.

    One thing that I had also tried was manually adding the Backgrounds folder (which was missing in my installation, and the log also showed an error because that folder was missing). I added Backgrounds and under Backgrounds "Uploads". That was in C:\Users<MyUserName>\AppData\Roaming\Microsoft\Teams\Backgrounds. After I had added that folder, after starting the app, it did add a thumbnail - but the backgrounds still didn't show up.

    Anyways, now, after re-installing, it all worked as expected (and also, finally, it remembers my audio-settings).

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  5. Anonymous
    2020-09-08T21:04:56+00:00

    Thank you, I had tried that, including adding the backgrounds folder to the correct location.  I tried it again following your instructions and unfortunately did not work.  Interestingly, it did work a couple of months back but the reinstall no longer works.  As stated, works on skype, zoom, and other platforms, just not teams.

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