i am unable to get the background settings in microsoft teams

Anonymous
2020-04-14T15:55:58+00:00

Dear Team ,

 I am using the latest Teams app in my windows 10 laptop. During the meeting for the video I am unable to get the background setting to select a background for my video. Request your help .

Thanks

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-09-17T16:51:52+00:00

    My microsoft teams does not even show the background effects button PLEASE HELP...

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  2. Anonymous
    2020-09-17T11:45:28+00:00

    Thanks to dave_standrew for your post, but that does not explain why Teams Backgrounds worked fine on my brand new laptop and yet now it does not. Clearly all of the hardware was supported and certainly none of it has changed, but now I can't get eny Backgrounds despite uninstalling and re-installing and trying other tricks suggested in this thread. Come on Microsoft, what about a genuine solution, please, rather than deafening silence?

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  3. Anonymous
    2020-09-17T10:40:31+00:00

    OK, so I got it on reddit.

    That feature is hardware dependent although Microsoft has not communicated specifically what the dependency might be. If the selected camera is not supported than the option simply won't appear as you've noticed.

    There's a statement at the end of this article confirming:

    https://support.office.com/en-us/article/blur-your-background-in-a-teams-meeting-f77a2381-443a-499d-825e-509a140f4780

    So my CPU/GPU is old for that unbelievable feature.

    Thanks again, Microsoft...

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  4. Anonymous
    2020-09-17T10:25:08+00:00

    Hi, I just don't get it. If my computer allows me to install the latest version of teams and it works fine on video calls, then why can't I have the "change background' function?

    I know, I don't have the latest hardware, but still. This is my first tech. issue. And streaming 8K.

    macOS Mojave 10.14.6

    Intel Core i5 2,5Ghz

    10 GB DDR3

    SSD

    Does anybody know the answer?

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  5. Anonymous
    2020-09-08T21:04:56+00:00

    Thank you, I had tried that, including adding the backgrounds folder to the correct location.  I tried it again following your instructions and unfortunately did not work.  Interestingly, it did work a couple of months back but the reinstall no longer works.  As stated, works on skype, zoom, and other platforms, just not teams.

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